Privacy Policy & Terms of Use

Effective date: March 2, 2026

These Terms of Use and Privacy Policy ("Terms") govern your access to and use of conescanada.ca (the "Site") and any purchases made through the Site. By using the Site, you agree to these Terms.

Terms of Use

1. Definitions
For the purposes of these Terms:

“Carrier” means any third-party shipping or delivery provider used to transport orders.

“Customer Content” means any artwork, logo, text, or other content you submit for custom products or projects.

“Custom Products” means made-to-order, printed, personalized, or otherwise customized items.

“Order” means a purchase request submitted through the Site.

“Products” means goods offered for sale on the Site, including Custom Products where applicable.

“Service Providers” means third parties we use to help operate the Site and business (e.g., payment processors, carriers, marketing platforms, analytics providers).

“Personal Information” means information about an identifiable individual, as understood under applicable Canadian privacy laws.

“Business Days” means Monday through Friday, excluding statutory holidays.

2. Who We Are
“Cones Canada,” “we,” “us,” or “our” refers to:

Highwaymen Supply and Packaging
199 Longside Dr
Mississauga ON L5W 1Z9
Canada

Warehouse/Fulfillment: Ontario, Canada

Service area: We ship across Canada (subject to carrier coverage and restrictions).

3. Eligibility and Legal Age
You may use this Site only if you are of legal age in your province or territory of residence and legally permitted to purchase and receive the Products offered. By using the Site, you confirm you meet these requirements.

4. Use of the Site
You may use the Site for personal use or internal business purchasing. You agree not to:

• Copy, modify, distribute, sell, or exploit Site content except as allowed by law
• Attempt to reverse engineer, disrupt, or compromise Site security
• Use the Site for unlawful, fraudulent, or abusive purposes

5. Intellectual Property
All content on the Site (text, graphics, logos, photos, product descriptions, and design elements) is owned by or licensed to Cones Canada and protected by applicable intellectual property laws.

6. Customer-Provided Artwork and Custom Projects
If you submit Customer Content for a custom project, you represent that:

• You own the rights or have permission to use it
• It does not violate anyone’s rights or any law

Unless you explicitly request confidentiality in writing before production begins, you grant Cones Canada permission to photograph and display finished custom products for portfolio and marketing purposes (without disclosing sensitive business information).

7. Orders, Pricing, and Availability

• Currency: Prices are displayed in CAD unless stated otherwise.
• Cost-driven adjustments: Prices, shipping costs, and availability may change without prior notice due to factors such as currency fluctuation, carrier/fuel costs, and other economic or operational conditions.
• Changes: Prices, product availability, and production capabilities may change at any time without notice.
• Errors: If a listing contains an error (price, description, availability, promotion, or shipping quote), we may correct it and cancel or adjust an Order. If we cancel after payment, we’ll issue a refund to the original payment method.

8. Taxes
Applicable taxes (e.g., GST/HST/PST/QST) are calculated at checkout based on destination and applicable rules.

9. Shipping, Delivery, and Risk of Loss

• We ship from Ontario (or other fulfillment points, if applicable).
• Delivery dates are estimates and not guaranteed. Carrier delays are outside our control.
• Risk of loss/title: Risk of loss transfers to you upon delivery to the Carrier, to the extent permitted by applicable law.
• You are responsible for providing accurate shipping details. Additional costs caused by incorrect addresses or failed delivery attempts may be charged to you.

10. Returns and Refunds
Our Return Policy is published on a separate page and is incorporated by reference into these Terms. In the event of a conflict between these Terms and the Return Policy, the Return Policy will apply to returns, refunds, and exchanges.

11. Payment Disputes and Chargebacks
If you believe there is an issue with an Order, you agree to contact us first so we can try to resolve it. We may provide documentation to payment processors or financial institutions regarding fulfillment, delivery confirmation, and communications.

12. Right to Refuse Service
Cones Canada is committed to a respectful, safe environment. We may refuse service or cancel Orders where permitted by law, including in cases of harassment, threats, fraud, or abusive conduct, consistent with applicable human rights and other laws.

13. Third-Party Links
The Site may link to third-party websites. We do not control or endorse their content and are not responsible for their practices.

14. Disclaimers
The Site and materials are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability
To the maximum extent permitted by law, Cones Canada will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business interruption arising from your use of the Site or Products.

Some provinces/territories do not allow certain limitations, so these limits may not apply to you.

16. Changes to These Terms
We may update these Terms from time to time by posting the revised version on the Site. Changes apply from the effective date listed above or the date posted, as applicable.

17. Governing Law and Venue (Ontario)
These Terms are governed by the laws of Ontario and the laws of Canada applicable in Ontario, without regard to conflict of laws principles. You agree that any disputes will be brought in the courts located in Ontario, Canada.

18. General Legal Terms (Ontario)

• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.
• Entire Agreement: These Terms (and any policies incorporated by reference, including the Return Policy) are the entire agreement between you and Cones Canada regarding the Site.
• No Waiver: Our failure to enforce any provision does not waive our right to do so later.
• Assignment: We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets, or by operation of law.
• Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control (e.g., carrier disruptions, severe weather, labor disruptions, government actions, or outages).

Privacy Policy (Canada)

Overview

We respect your privacy and handle Personal Information in accordance with applicable Canadian privacy laws, including PIPEDA, and applicable provincial privacy requirements.

Personal Information We Collect

We may collect:

• Contact info: name, email, phone
• Shipping/billing: address, province, postal code
• Order info: Products purchased, order history, and communications
• Payment info: payment status and limited transaction details (we do not store full card details; payment processors handle that)
• Technical/usage data: IP address, device info, browser type, pages viewed, and cookies/identifiers

How We Use Personal Information

We use Personal Information to:

• Process and fulfill Orders
• Provide customer support and respond to requests
• Prevent fraud and secure our services
• Improve the Site, Products, and customer experience
• Send marketing (only where permitted and/or where you consent)

Third-Party Services We Use

We may use Service Providers to help operate the Site and provide our services. Depending on how you interact with the Site, these may include:

• Payment processors to securely process payments
• Shipping carriers to deliver Orders
• Email and SMS platforms to send transactional messages and, where permitted, marketing communications
• Customer support tools to manage inquiries and service requests
• Analytics providers to understand Site performance and improve user experience
• Fraud prevention and security tools to protect the Site and customers

Service Providers are authorized to use Personal Information only as necessary to provide services to us and are required to protect it.

Marketing Communications (Email + SMS)

Where required, we obtain consent to send marketing messages and provide an easy opt-out.

• Email: Unsubscribe using the link in any marketing email.
• SMS: Reply STOP to opt out.

Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels, tags, and scripts) to operate the Site, improve performance, and understand usage.

Cookie categories may include:

• Essential cookies: required for core Site functionality (e.g., cart, checkout, security).
• Functional cookies: remember preferences and settings.
• Analytics/performance cookies: help us measure traffic and improve the Site.
• Advertising/marketing cookies (if enabled): may help deliver relevant promotions and measure campaign effectiveness.

You can control cookies through your browser settings and (where available) our cookie preference tools. If you disable cookies, some Site features may not function properly.

Who We Share Personal Information With

We may share Personal Information with Service Providers as described above, and where required by law or to protect our rights and operations.

We do not sell your Personal Information in the ordinary commercial sense.

Data Retention

We keep Personal Information only as long as needed for the purposes described above, including legal, tax, and accounting obligations.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect Personal Information. No method of transmission or storage is 100% secure, but we work to protect your data.

Cross-Border Processing

Because our company is based in the United States and fulfillment is in Canada, your information may be processed or stored in Canada and/or the United States, and may be subject to the laws of those jurisdictions. We take reasonable steps to ensure appropriate protections are in place.

Your Privacy Rights

Depending on your location and applicable law, you may request to access your Personal Information, correct inaccuracies, withdraw consent (where applicable), or ask how your information is handled. We may need to verify your identity before fulfilling requests.

Use of Communications

By contacting Cones Canada via voicemail, email, or other communication channels, you acknowledge and agree that your messages—including feedback, testimonials, or product experiences—may be referenced for internal training, service improvement, or marketing purposes.

Any excerpts used in promotional materials (such as on our website, newsletters, or social media) will not include sensitive business information or identify your company without your express written consent.

If you prefer that your communication not be used in this way, please notify us at the time of submission or email us at support@conescanada.com.

Contact Us

If you have any questions about these Terms or this Privacy Policy, contact us at:

support@conescanada.com