About Us
Hi, We’re the Pre-Roll Experts here at Cones Canada
At Cones Canada and our parent brand Custom Cones USA, we use our deep understanding of pre-roll science to deliver better products. From delivering superior pre-rolled cones and tubes, to offering innovative pre-roll machines and providing always-compliant pre-roll packaging, we help brands build, refine, launch and scale pre-roll lines of any size.
So whether you’re just getting started or expanding a high-volume operation, we’re your one-stop shop for dependable products, pre-roll machines and industry-defining expertise.
Our Story
We’re Harrison & Fredrik.
We started Custom Cones USA in 2017 out of a living room in Seattle, and grew it into one of the largest, most trusted pre-roll suppliers in the cannabis industry.
We met while working at Amazon and quickly realized we shared two things in common: deep e-commerce experience and a genuine passion for cannabis. Our goal was simple, use what we knew about systems, logistics and scale to bring better, more reliable products to a market that needed them.
As we dug deeper into the cannabis supply chain, we focused on one area that was consistently overlooked: pre-rolls. Rolling papers and cones routinely failed to meet the same quality, consistency and compliance standards as other cannabis products. We immersed ourselves in paper science and manufacturing, and what we found was a major gap in expertise.
So we decided to do something no one else was doing: build the most transparent, rigorously tested pre-roll company in the industry. And when existing manufacturing partners couldn’t meet our standards, we made the decision to move production into our own factory.
We began by offering custom pre-rolled cones and openly sharing our deep pre-roll knowledge to help customers gain an edge, and as demand grew, we expanded into bulk, compliance-tested cones that gave brands reliable supply without sacrificing quality.
From there, we built outward, supporting every stage of pre-roll production, including grinding equipment, sifters, cone-filling machines, pre-roll packaging and more. We even became the first B2B supplier to offer bulk pre-rolled blunt cones and multi-pack solutions to the industry.
Today, Cones Canada and Custom Cones USA proudly partner with more than 16,000 customers across every Canadian province, U.S. states, and over 50 countries, operating out of our warehouses in Ontario and Washington State. We continue to lean on our hard-earned industry expertise every step of the way, so your brand can stay ahead of the curve in an increasingly competitive pre-roll market.
Turning knowledge into results for cannabis businesses
Launch, Brand, and Scale Your Pre-Roll Business
At Cones Canada and Custom Cones USA, we help brands move from idea to new SKU with confidence - from small batch producers to full-scale production.
Unrivaled Industry Expertise
We take our role as Pre-Roll Experts seriously. Our team is continuously researching new techniques, materials and processes to establish best practices across the cannabis industry. As thought leaders in the pre-roll space, we’ve developed some of the highest-quality paper pre-rolls, pre-roll production machines and compliant pre-roll packaging options available today. Every product we offer is designed with real-world production in mind, so they perform consistently at any scale.
A Promise Made Is a Promise Kept
Customers come first. From our responsive, best-in-the-industry customer service team to an ever-evolving product lineup, we’re built to support pre-roll businesses of every size. The industry’s largest MSOs and LPs trust us just as much as independent farms across the country and around the world. By offering pre-roll solutions at every stage and level of production, we partner with our customers to help drive long-term success for their business and the pre-roll sector as a whole.
Top-of-the-Line Quality
Quality is engineered into everything we do. All our products are rigorously tested under the strictest standards for heavy metals, pesticides and microbials, and our quality control procedures ensure that every item you receive meets our standards for consistency, safety and performance. We also maintain child-resistant certifications for all qualifying packaging, so when we say a product is compliant, you can trust that it’s documented and ready for regulated markets
From first launch to full-scale growth, Cones Canada and Custom Cones USA are here to help you build better pre-rolls and a stronger business behind them.
MEET THE TEAM
Behind every pre-roll product we ship is a team of dedicated Pre-Roll Experts working across many departments including operations, compliance, sales, logistics, customer service, and marketing and education. At Cones Canada and Custom Cones USA, each team plays a crucial role in delivering consistent quality, reliable compliance and real-world support for your pre-roll business.
The Operations Team
Our best-in-the-industry Operations Team designs and refines every product we offer. From pioneering new filter tip options to developing innovative pre-roll form factors, this team ensures brands have the tools and concepts they need to stand out.
They conduct quality control measurements down to the millimeter through verifying cone dimensions, paper specs and performance, so every Custom Cones USA product meets the highest standards before it ever reaches your production floor.
The Compliance Team
Our Compliance Team is one of the strictest in the industry, ensuring every Custom Cones USA product undergoes rigorous testing for pesticides, microbials and heavy metals.
All pre-roll products are tested at accredited laboratories, and we maintain complete compliance documentation to back it up. Our compliance team exists to give you confidence and ease of mind, especially when operating in the most highly regulated cannabis markets.
The Sales Team
Our Sales Team is made up entirely of Pre-Roll Experts. With unparalleled knowledge of pre-roll cones, machinery, packaging and the entire manufacturing process, they’re focused on one thing and one thing only: helping your business succeed.
The goal of our sales team is to provide honest guidance and practical recommendations, guiding you through solutions to help take your pre-roll operation to the next level.
The Warehouse Team
The cannabis industry moves fast, and so does our Warehouse Team. Operating out of our Ontario- and Seattle-based warehouses, this team ensures every order is picked accurately, packed carefully and shipped on time.
Their speed and precision help minimize downtime for your operation, so you get the right products as quickly as possible, every time.
The Customer Service Team
Our best-in-the-industry Customer Service Team has earned hundreds of 5-star reviews by consistently putting customers first. They are quick to respond, troubleshoot pesky issues and lean on deep pre-roll knowledge to provide real solutions, not just AI bot responses.
Whether it’s a quick question or a complex production issue, this team is here and ready to help.
The Marketing & Education Team
Made up of Pre-Roll Experts dedicated to advancing the industry, our Education and Marketing Team focuses on sharing first-of-its-kind insights, research, breaking news and best practices encompassing everything pre-roll.
Through independent testing, experiments, research and educational content, they help inform pre-roll businesses of all sizes, from small family-run farms to the largest MSOs in the country, so the entire industry continues to move forward.
Together, these teams form the backbone of Custom Cones USA, bringing expertise, accountability, and passion to every pre-roll product we create.